Any transactions that are unsuccessful for various reasons are called to be failed transactions.

In order to navigate failed transactions, you can:

1. Click on "Sales" in the side-navigation bar.

2. Once done, select "Failed Transactions" from the drop-down.

3. Here, you can use the date filters to filter for failed transactions between a specific time interval.

The details found in the failed transactions report are:

• Date & Time - Shown failure in transaction
• User details - Name, Email ID & Phone Number.
• Place - Will give the details of location.
• Error Code - Code sent by the payment gateway will be captured here.
• Error Message - This message will be sent from the payment gateway.
• Batch - Will indicate the batch that was tried for enrollment
• Amount - Amount will show the price of that course.
• Correlation ID - Can be seen here.
• Transaction ID - Failed transaction ID can be seen here.