What are failed transactions?
Any transactions that are unsuccessful for various reasons are called to be failed transactions.
In order to navigate failed transactions, you can:
1. Click on "Sales" in the side-navigation bar.
2. Once done, select "Failed Transactions" from the drop-down.
3. Here, you can use the date filters to filter for failed transactions between a specific time interval.
The details found in the failed transactions report are:
- Date & Time - Shown failure in transaction
- User details - Name, Email ID & Phone Number.
- Place - Will give the details of location.
- Error Code - Code sent by the payment gateway will be captured here.
- Error Message - This message will be sent from the payment gateway.
- Batch - Will indicate the batch that was tried for enrollment
- Amount - Amount will show the price of that course.
- Correlation ID - Can be seen here.
- Transaction ID - Failed transaction ID can be seen here.
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